| Support |
Break/fix
(Reactive)
|
Silver
(Foundation/Transition)
|
Gold
(Cybersecurity)
|
Platinum
(Compliance)
|
|---|---|---|---|---|
| Step 1 | ||||
| Guarantees | ||||
| Information Privacy |
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| Meet Service Level Expectations |
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| Try Us Before You Commit | - |
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| On-site, On-time | - |
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| 30-Day Money-Back Commitment | - | - | - |
|
| Support | ||||
| Remote Support Monday - Friday, 8:00 a.m. - 6:00 p.m. PST |
$200 Per Hour (15 Minute Increments) |
|
|
|
| On-Site Support Monday - Friday, 8:00 a.m. - 6:00 p.m. PST |
$190 Per Hour, 2-Hour Minimum + Trip Fee |
Four (4)Hours/Month $175 Per Hour, 2-Hour Minimum + Trip Fee |
Four (4) Hours/Month $160 Per Hour, 2-Hour Minimum + Trip Fee |
Four (4) Hours/Month $150 Per Hour, 1-Hour Minimum + Trip Fee |
| After Hours & Weekend Support | $285 Per Hour 4-Hour Minimum + Trip Fee Remote: $260 Per Hour (15 Minute Increments) |
$265 Per Hour 4-Hour Minimum + Trip Fee Remote: $240 Per Hour (15 Minute Increments) |
$245 Per Hour 4-Hour Minimum + Trip Fee Remote: $220 Per Hour (15 Minute Increments) |
$225 Per Hour 2-Hour Minimum + Trip Fee Remote: $200 Per Hour (15 Minute Increments) |
| Holiday Support | N/A | $400 Per Hour 8-Hour Minimum + Trip Fee Remote: $375 Per Hour (15 Minute Increments) 4-Hour Minimum |
$375 Per Hour 8-Hour Minimum + Trip Fee Remote: $350 Per Hour (15 Minute Increments) 2-Hour Minimum |
$$350 Per Hour 4-Hour Minimum + Trip Fee Remote: $325 Per Hour (15 Minute Increments) 1-Hour Minimum |
| Ticket Acknowledgement Time (SLA Severity Level 1) | N/A | 15 Mins Or Less | 15 Mins Or Less | 15 Mins Or Less |
| Proactive Account Management | ||||
| Weekly Cybersecurity & Tech Tips |
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| User Management | - |
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| Computer/PC Management | - |
|
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| Mobile Device Management |
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| Server Management | - |
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| Site Management | - |
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| Strategic Business Reviews | - | - |
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| Monthly Executive Summary Report | - | - | - |
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| Dedicated Account Manager | - | - | - |
|
| Cybersecurity Insurance Compliance | - | - | - |
|
| Step 2 | ||||
| User Management | ||||
| User Management | - |
|
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| Password Manager/Policy | - |
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| 2FA / MFA | - |
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| User File Backup | - |
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| Email Spam Filtering | - |
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| User Onboarding & Offboarding | - | Silver (1/month) | Gold (3/month) | Platinum (5/per month) |
| M365 Or Google Workspace Backup | - | - |
|
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| M365 Or Google Workspace License Management | - | - |
|
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| Security Awareness Training | - | - | - |
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| Phishing Simulation | - | - | - |
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| Step 3 | ||||
| Computer/PC Management | ||||
| 24 / 7 / 365 Proactive Management & Alerts | - |
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| Basic Endpoint Protection | - |
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| Remote Support & Fix - Computer Issues | - |
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| Patch Management - Microsoft, Adobe, Mozilla, Java, Google Chrome | - |
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| Firmware Updates | - |
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| Scheduled Preventative Maintenance | - |
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| Provision Computer Labor Only; All Hardware & Software Costs Will Be Additional |
- | Silver (1/month) | Gold (2/month) | Platinum (3/per month) $375/PC |
| Installation of New Software Labor Only; All Hardware & Software Costs Will Be Additional |
- |
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| Advanced Endpoint Protection w/ EDR | - | - |
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| Application Control | - | - |
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| Image-Based Backup | - | - |
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| Web Gateway / Content Filtering Security | - | - | - |
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| Step 4 | ||||
| Mobile Device Management | ||||
| Device Enrollment and Basic Configuration Support | - |
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| Support & Fix Tablet Issues (Remote Only) | - |
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| Remote Wipe for Lost Devices | - | - |
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| Advanced Mobile Threat Defense and Policy Enforcement | - | - |
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| Custom Compliance Profiles and Device Controls | - | - | - |
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| All the Time VPN for Tablet | - | - | - |
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| Step 5 | ||||
| Server Management | ||||
| 24 / 7 / 365 Proactive Management & Alerts | - |
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| 24 / 7 / 365 Backup Monitoring, Alert Management | - |
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| Basic Endpoint Protection | - |
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| Remote Support & Fix - Server Issues | - |
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| Patch Management - Microsoft, Adobe, Mozilla, Java, Google Chrome | - |
|
|
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| Firmware Updates | - |
|
|
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| Scheduled Preventative Maintenance | - |
|
|
|
| Installation of New Software Labor Only; All Hardware & Software Costs Will Be Additional |
- |
|
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| Data File Backup | - |
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| Advanced Endpoint Protection w/ EDR | - | - |
|
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| Application Control | - | - |
|
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| Image-Based Backup | - | - |
|
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| Provision Server Labor Only; All Hardware & Software Costs Will Be Additional |
- | - | - | $600 per Physical Host / Virtual Server |
| Web Gateway / Content Filtering Security | - | - | - |
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| Step 6 | ||||
| Site Management | ||||
| Basic IDS/IPS Firewall Configuration/Review | - |
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| Network Monitoring & Alerts For All Network Devices & Peripherals | - |
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| Dark Web Monitoring | - |
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| Network Segmentation for Compliance | - |
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| Network/IT Diagram | - |
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| Content Filtering | - | - |
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| Full Site Security Audits and Remediation Plans | - | - | - |
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