Services

The break-fix model — paying someone by the hour when things go wrong — means your IT person has no financial reason to prevent problems. Every broken computer and crashed server is how they get paid. With SteadITech, we profit when your systems run smoothly, not when they fail. That changes everything about how we approach your technology. We monitor it constantly, catch issues before they affect you, and keep your systems in a state where emergencies are rare — not routine.

Yes — and switching is more common than you might think. Most businesses that come to us have an existing IT arrangement that either isn't working, isn't documented, or has left them in a position where they don't actually know what they have. Our onboarding process is designed specifically for this situation. We do a full assessment of your current environment, document everything — every system, every vendor, every login — and hand that documentation to you. It belongs to you, not us. From there, we handle the transition at whatever pace makes sense for your business, with no disruption to your daily operations.

Every plan includes the option to add after - hours and weekend support. For critical issues — anything that's stopping your business from operating — we offer emergency response outside of standard hours. Platinum clients get the lowest after-hours rates and the shortest minimum commitment for on-site visits. If your business ever needs coverage on holidays, that's available as an add-on across all tiers.

For any Severity Level 1 issue — meaning something critical that's affecting your ability to work — we acknowledge your ticket within 15 minutes, on all three plans. From there, our goal is resolution, not just acknowledgment. Gold and Platinum clients have priority escalation paths, and Platinum clients have a dedicated account manager who already knows their environment.

Yes — and this is one of the areas where SteadITech is built differently from most IT providers. Compliance support is woven into our service stack, not treated as an add-on. CPA firms need a Written Information Security Plan (WISP) to satisfy IRS requirements. Credit unions face NCUA examinations. Healthcare practices operate under HIPAA. Financial institutions answer to Gramm-Leach-Bliley and state regulators. Our Gold plan addresses cybersecurity compliance foundations, and our Platinum plan is specifically designed for businesses in regulated industries that need ongoing documentation, audit preparation, and compliance advisory support.

Silver is the right starting point if you're currently on a break-fix arrangement and want to get stable — protected, monitored, and out of the cycle of surprise bills. Gold is the right fit if your business handles sensitive data and needs a stronger cybersecurity posture, including advanced threat detection and backup systems that actually work. Platinum is built for businesses in regulated industries — CPA firms, credit unions, financial institutions, and healthcare practices — that need full compliance documentation, employee security training, and a dedicated partner who knows their environment inside and out. Not sure? A Free Assessment will tell you exactly where you stand.

It's a no - cost, no - obligation review of your current IT setup. We look at your devices, your network, your backup situation, your security posture, and any compliance requirements relevant to your industry. At the end, you get a plain - English summary of what's working, what's at risk, and what we'd recommend — whether or not you decide to move forward with SteadITech. There's no pressure and no sales pitch. Just an honest look at where your business stands.

Most IT companies will tell you they're responsive, reliable, and care about their clients. We'd rather show you. Dustin built SteadITech after spending 21 years inside some of the most demanding IT environments in the country — Toyo Tires, Hyundai Capital, EA Games, Optum Healthcare, Southern California Edison. He saw firsthand how large organizations protect their systems, and he built SteadITech to bring that same standard to small businesses that have never had access to it. That's not a marketing line — it's the reason the company exists. Beyond the background, we operate on a simple principle: we document everything, we tell you the truth, and we're still here when things get hard.

Every plan includes four hours of on - site support per month. If you need more, additional hours are available at a per - hour rate that decreases as you move up the tiers — Platinum clients pay the lowest overage rate and have a shorter minimum for on - site visits. If you find yourself consistently needing more on - site time than your current plan covers, we'll talk about whether a different tier makes more sense for your business.